1. Information We Collect

We collect the following types of information:

a) Personal Information (Provided by You)

• name
• Email address
• Mobile phone number (used for OTP-based login)
• Profile image/photo
• Department and skill set information
• Address
• Verification documents (e.g., identity documents uploaded as PDF)

b) Personal Information (Provided by You)

• Job and Service Data
• Job assignment details (service type, customer information, booking details, job status)
• Work images uploaded during job completion
• Checklist completion data
• Invoice and payment information (invoice numbers, amounts, payment mode, payment status)
• Verification documents (e.g., identity documents uploaded as PDF)

c) Device and Technical Information

• Device push notification token (Expo Push Token)
• Device type and operating system
• App usage data and interaction logs

d) Location Data

• We access your device's location only when you explicitly choose to share your current location using the "Share current location" feature. This is a one-time access per use and is not continuously tracked or stored on our servers. Location data is shared via a Google Maps link through your device's native share functionality.

e) Locally Stored Data

• Authentication token (stored securely on your device using AsyncStorage)
• Notification preferences and last-viewed notification ID

2. How We Use Your Information

We use the information we collect for the following purposes:

• Authentication and Account Access: Your mobile phone number is used to send a one-time password (OTP) for secure login. We do not use passwords.
• Service Delivery: To assign, manage, and track job/service requests, display customer details for service fulfillment, and manage checklists.
• Invoicing: To generate, preview, download, and share invoices related to completed jobs.
• Push Notifications: To send you job assignment alerts, status updates, and other relevant notifications via Expo Push Notifications and Firebase Cloud Messaging (FCM).
• Profile Management: To display and manage your professional profile including availability status, department, skills, ratings, and verification documents.
• Performance Tracking: To show your work summary, weekly performance statistics, and customer ratings.
• Location Sharing: To enable you to voluntarily share your live location with others (e.g., customers or team members) when you choose to do so.
• App Improvement: To monitor app performance, diagnose technical issues, and improve user experience.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With Your Agency/Employer: Your profile information, job status, performance data, and availability status are visible to your associated agency or organization within the Claimr platform.
• With Customers: Your name, contact information, and job-related details may be shared with customers as part of the service fulfillment process.
• Service Providers: We use the following third-party services:
  * Google Firebase (Firebase Cloud Messaging) — for push notification delivery
  * Expo Application Services (EAS) — for push notification infrastructure and app updates
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. DATA STORAGE AND SECURITY

• Your data is transmitted securely to our servers at app.claimr.in over HTTPS (SSL/TLS encrypted connections).
• Authentication tokens are stored locally on your device and are cleared upon logout or session expiry.
• We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. DATA RETENTION

• We retain your personal information for as long as your account is active or as needed to provide you services.
• Upon account deletion or deactivation, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.
• Locally stored data (authentication tokens, notification preferences) is cleared when you log out of the App.

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

• Access: You can view your profile information within the App at any time.
• Correction: Contact us to request corrections to inaccurate personal data.
• Deletion: You may request deletion of your account and associated personal data by contacting us.
• Notifications: You can disable push notifications through your device settings at any time.
• Location: Location access is entirely optional and only activated when you explicitly use the "Share current location" feature. You can deny or revoke location permissions through your device settings.
• Withdraw Consent: You may withdraw your consent to data processing at any time by contacting us or deleting your account.

7. PERMISSIONS USED BY THE APP

The App requests the following device permissions:

• Camera and Photo Library: To capture and upload work images during job completion.
• Location (Foreground Only): To share your current location when you explicitly choose to. We do NOT access your location in the background.
• Notifications: To receive push notifications about job assignments and updates.
• Internet Access: To communicate with our servers for data synchronization.

8. CHILDREN'S PRIVACY

The App is not intended for use by children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. HIRD-PARTY LINKS AND SERVICES

The App may contain links to third-party websites or services (e.g., Google Maps for navigation to customer locations). We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing any personal information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically. Continued use of the App after changes constitutes acceptance of the updated policy.

11. CONTACT US

f you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Claimr
Email: support@claimr.in
Website: https://app.claimr.in