1. Information We Collect

We collect the following types of information when you interact with our platform:

• Personal Information:
  Name, phone number, email address, location, and service preferences.
• Booking Details:
  Services requested, complaint descriptions, technician feedback, and invoice data.
• Device & Usage Info:
  IP address, browser type, device information, and usage behavior for analytics and security.
• Media Uploads:
  Images you upload to describe a problem or complaint.

2. How We Use Your Information

We use your information to:

• Provide and manage service bookings
• Verify your identity via WhatsApp OTP
• Assign and track technicians
• Generate invoices and send booking updates
• Improve our platform, features, and user experience
• Send service-related alerts and marketing communications (you can opt out anytime)

3. Sharing of Information

We do not sell or trade your personal information. We may share it with:

• Technicians or service agencies assigned to your job
• Third-party tools (e.g., Google Maps, payment gateways) for service functionality
• Law enforcement or regulatory authorities if legally required

4. Data Security

We use secure servers, encrypted connections, and access control to protect your data. However, no method of online transmission is 100% secure. We take reasonable steps to safeguard your information.

5. Your Rights & Choices

• You can update or correct your personal information in your account settings.
• You may opt out of marketing emails or notifications.
• You may request that we delete your data by contacting us at [support@yourcompany.com].

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, remember preferences, and analyze usage. You can control cookie settings via your browser.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Please review it periodically.